1. Possibility of return of merchandise
1.1 Regardless of your legal right to revoke an order, we voluntarily offer you the possibility of returning the purchased merchandise. This allows you to return any product purchased in the Online Shop of your closet complements, free of charge, within 14 working days of receipt, without giving any reason for it, as long as the merchandise is totally intact , Complete, and has not been used. In this sense, you can only inspect or test the merchandise in the same way that you would be allowed to do it in a conventional store. For goods bearing an adhesive or a seal, or a wrapping or a closure or similar for hygienic reasons, the foregoing applies as long as the adhesive, seal or closure has not been opened or used.
1.2 The possibility of returning the merchandise does not apply to customized products or to products manufactured according to customer specifications.
1.3 In cases other than those set forth, the right of revocation contained in paragraph 2 applies.
2. Withdrawal Policy
2.1 Right of withdrawal
You have the right to withdraw from the contract within a period of 14 days, without any need to state the reasons. And 3 years with reasons.
The withdrawal period is 14 days from the date on which you or a third party to whom you have authorized, not being the consignor, acquire material possession of the articles.
You can exercise your right of withdrawal by indicating your decision to withdraw from the contract through an unequivocal statement (eg a letter sent by post, fax or email) or by returning the articles, if you have received them before the deadline .
The declaration of withdrawal or the return of the articles should be sent to:
Eloy Palao Bernal
San Cristobal 76
And it must contain the following information:
I hereby inform you that I give up my / we give up our contract of purchase of the following goods / services.
Order the (*):
Received on (*):
Short description motive:
Name of consumer or consumer:
Consumer or consumer address:
Signature of consumer or consumer:
In order to guarantee the withdrawal period, it is enough to inform us of the exercise of the right of withdrawal or send us the articles.
2.2 Consequences of withdrawal
If you cancel the contract, we will reimburse you the amount corresponding to all payments made, without delay and no later than 14 days from the date you inform us of your decision to withdraw from the contract or when we have received the items. We will proceed to make such reimbursement using the same means of payment that you have used for the initial transaction, unless otherwise expressly agreed.
As for the shipping costs for the return of the items:
– If there is a defect in the item or it is not exactly what you ordered you can claim lack of conformity. In this case, the shipping costs will be borne by the store, you will be refunded the money corresponding to the shipping costs (except for the costs that result from the selection of a mode of shipping different from the standard shipping cheaper than Offer) in addition to the price of the product.
– If you return the product because you do not want it, by accepting the Withdrawal Law, the shipping costs will be paid by you.
We may retain the refund until you have received the items or until you have submitted proof of the return of the items, depending on which condition is met first.
It is necessary to send or return the articles without delay and, in any case, at the latest within 14 days from the date you inform us of your decision to withdraw from the contract. The term will be considered respected, provided that the articles are sent before the expiration of the 14 days.
It will be responsible for a possible decrease in the value of the articles only if said decrease in value results from manipulation other than that necessary to establish the nature, characteristics and operation of the articles.
2.3 Non-application of the right of withdrawal
The right of withdrawal shall not apply to contracts for the delivery of articles that are not prefabricated and whose production is carried out according to the specifications and provisions of the consumer or are made according to the personal needs of the consumer.