Terms and conditions

The following Terms and Conditions apply between you and Craso (hereinafter “Craso”, or “us”):

1. Improvement of the Contract

1.1. The presentation of our products in the store Craso only constitutes a non-binding invitation to buy our products.

1.2. When sending an order or order, you are sending a binding offer to formalize a purchase with us.

1.3. By sending the goods, we are accepting your offer. The email that is automatically generated confirming receipt of your order does not constitute an acceptance of the order or offer sent by you, but only documents the fact that we have received your order, which is pending further acceptance. We will notify you as soon as possible in the event that your order will not be executed. We reserve the right to accept and / or to send partial orders, due to lack of stock or for any other reason.

1.4 While we process your order, we will inform you by email if we find that the products you have ordered are not available. The contract is not understood as perfected if the requested goods are not available.

1.5 We only sell to end consumers who are 18 years of age or older and only in quantities that commercially can be considered as normal.

1.6 The order process in our Online Shop consists of three steps. In the first, you select the goods you want to purchase. In the second, you are allowed to enter the billing and shipping information and select the desired mode of payment. Once you complete this process, you can send your order. Once you have sent your order, you can print it.

2. Possibility of return of merchandise

2.1 Regardless of your legal right to cancel an order, we voluntarily offer you the possibility of returning the purchased merchandise. This allows you to return any product purchased in the Online Shop of Craso, free of charge, within 14 working days of receipt, without giving any reason for it, as long as the merchandise is totally intact , Complete, and has not been used. In this sense, you can only inspect or test the merchandise in the same way that you would be allowed to do it in a conventional store. For goods bearing an adhesive or a seal, or a wrapping or a closure or similar for hygienic reasons, the foregoing applies as long as the adhesive, seal or closure has not been opened or used.

2.2 The possibility of returning merchandise does not apply to custom products or to products manufactured according to customer specifications.

2.3 In cases other than those set forth, the right of revocation contained in section 3 applies.

3. Withdrawal Policy

3.1 Right of withdrawal
You have the right to withdraw from the contract within a period of 14 days, without any need to state the reasons.

The withdrawal period is 14 days from the date on which you or a third party to whom you have authorized, not being the consignor, acquire material possession of the articles.

You can exercise your right of withdrawal by indicating your decision to withdraw from the contract through an unequivocal statement (eg a letter sent by post, fax or email) or by returning the articles, if you have received them before the deadline .

The declaration of withdrawal or the return of the articles should be sent to:

Eloy Palao Bernal
San Cristobal 76
30510 Yecla
(Murcia) Spain

Email: hello@crasobrand.com
Phone: +34 666 92 67 39 (Mobile Line)

And it must contain the following information:


I hereby inform you that I give up my / give up our contract of purchase of the following goods / services.

Order the (*):

Received on (*):

Short description motive:

Name of consumer or consumer:

Consumer or consumer address:

Signature of consumer or consumer:



In order to guarantee the withdrawal period, it is enough to inform us of the exercise of the right of withdrawal or send us the articles.

3.2 Consequences of withdrawal
If you cancel the contract, we will reimburse you the amount corresponding to all payments made, without delay and no later than 14 days from the date you inform us of your decision to withdraw from the contract or when we have received the items. We will proceed to make such reimbursement using the same means of payment that you have used for the initial transaction, unless otherwise expressly agreed.

As for the shipping costs for the return of the items:

– If there is a defect in the item or it is not exactly what you ordered you can claim lack of conformity. In this case, the shipping costs will be borne by the store, you will be refunded the money corresponding to the shipping costs (except for the costs that result from the selection of a mode of shipping different from the standard shipping cheaper than Offer) in addition to the price of the product.

– If you return the product because you do not want it, by accepting the Withdrawal Law, the shipping costs will be paid by you.

We may retain the refund until you have received the items or until you have submitted proof of the return of the items, depending on which condition is met first.

It is necessary to send or return the articles without delay and, in any case, at the latest within 14 days from the date you inform us of your decision to withdraw from the contract. The term will be considered respected, provided that the articles are sent before the expiration of the 14 days.

It will be responsible for a possible decrease in the value of the articles only if said decrease in value results from manipulation other than that necessary to establish the nature, characteristics and operation of the articles.

3.3 Non-application of the right of withdrawal
The right of withdrawal shall not apply to contracts for the delivery of articles that are not prefabricated and whose production is carried out according to the specifications and provisions of the consumer or are made according to the personal needs of the consumer.

4. Shipping / Delivery costs

4.1 The minimum amount of an order is the lowest price of a single item that is available in the Store.

4.2 In addition to the purchase price we will charge an amount of 3.99 € as shipping cost for each order that does not exceed 20 € total with VAT included.

4.3 Orders are shipped between 1 and 3 working days following the order, as long as there are no problems with the processing of payment of this purchase or previous purchases.

5. Prices and means of payment

5.1 The prices in force at the time of order are applied. All prices include applicable taxes.

5.2 The goods can be paid by any of the means suggested in the order process, according to these General Conditions. We reserve the right to exclude certain means of payment.

5.3 We reserve the right to bill you for further costs in the event that your payment has been delayed. In case of late payment (arrears), you agree to compensate us for the costs, expenses and other expenses incurred in the collection process. This includes all out-of-court costs incurred by collection agencies or by lawyers to whom we charge recovery, all without prejudice to the obligation to pay the costs of the corresponding procedures.

6. Domain Reservation

The merchandise is owned by Craso until your complete payment.

7. Warranty

Unless expressly stated otherwise, the legal rules on product guarantee apply.

Craso will respond to its customers with a total after-sale warranty on all its products, when it is due to a manufacturing defect and whenever the consumer retains the proof of purchase.

This warranty does not include defects or defects due to incorrect or negligent use of the articles or wear and tear caused by normal use of the articles.

8. Intellectual Property and Trademarks

All contents of the Web site, including text, graphics, photos, images, videos, sounds, illustrations and software are our property or the property of affiliated companies, licensed and / or content providers. All this content is protected by Copyright and other laws. It can only be used with our express authorization.

All trademarks used on the website are ours unless otherwise stated. They can not be used without our prior, express and written consent.

9. Applicable law
The laws of Spain apply to our business relationship with you, without prejudice to the mandatory safeguards for the protection of consumers in Spain. The application of the United Nations Convention on the International Sale of Goods is excluded.

10. Independent Stipulations

If any of the clauses of these General Conditions is declared invalid, illegal or unenforceable, the validity, legality or applicability of the rest will not be affected.

11. Data / Online Shop Operator

Eloy Palao Bernal
San Cristobal 76
30510 Yecla
(Murcia) Spain

Email: hello@crasobrand.com
Phone: +34 666 92 67 39 (Mobile Line)

Court Registry
Spanish Tax Identification Number (NIF):
Lead Partner:
Business Registry:
Authorized legal representatives:
Operations Manager:

Information on online dispute resolution: The European Commission will establish in 2016 an Internet platform for online dispute resolution (called the “RLL platform”). The RLL platform will serve as a contact point for resolving extrajudicial disputes regarding contractual obligations arising from online sales contracts. The RLL platform can be accessed through the following link: http://ec.europa.eu/consumers / Odr

Data Protection


This data protection policy applies to the collection, processing and use of your personal data (“data processing”) when using our web pages, including our online stores and related applications.

The entity responsible for data processing will be Craso , mentioned later in this data protection policy, which provides the corresponding services. For any questions or queries regarding this data protection policy or in general about data protection, you may contact the corresponding Esprit company mentioned below or with

Eloy Palao Bernal
San Cristobal 76
30510 Yecla
(Murcia) Spain

Email: hello@crasobrand.com
Phone: +34 666 92 67 39 (Mobile Line)

We are glad that you visit our website and have an interest in our products. We want you to feel at ease in our web pages and do not worry about the confidentiality of your data. We feel responsible for the protection of your data and we consider that the transparency regarding the data of our clients is very important. For this we inform you with pleasure on what data we collect, with what purpose we do it and how you can have under control your data at all times.

Personal data are individual data on the personal or material conditions of a specific or determinable individual.

We use this data to offer you the corresponding services that you use. We also use this information to better satisfy your requirements and interests by making use of our services and offering you a better and more personalized service, as described below. In all processes of data processing, ie data collection and data processing in terms of data storage and use, we strictly respect existing legislation on data protection. The personal data that you entrust us will never be sold, rented or provided for commercial purposes to third parties that do not belong to Craso.

To continue improving our services and to personalize your communication with you, p. Ex. The Newsletter, we ask that in certain circumstances you indicate your personal interests, demographic data or your experience with our products and services. The disclosure of this additional information is completely voluntary and we highly value your collaboration.

Below we want to inform you more specifically about the purpose with which we collect, treat and use the data and how you can oppose the treatment of this data.

1. Data handling when using our website
The entities responsible for the processing of data when using the website of Craso and the online store will be

Eloy Palao Bernal
San Cristobal 76
30510 Yecla
(Murcia) Spain

Email: hello@crasobrand.com
Phone: +34 666 92 67 39 (Mobile Line)

Query data

Every time you access our web pages, we will receive data from your computer.

This information includes the name of your internet service provider, the type of browser or the screen resolution, as well as information about the website from which we visit and the pages you visit on our website. These data are generally not considered as personal data. In addition, your computer as a general rule also communicates your IP address, which can be considered personal in particular cases. This information in principle is not used in a personal capacity, but we evaluate it only anonymously for statistical purposes so that the use of our services is more enjoyable for all users.

1.2 Cookies

Click here to see our cookie policy.

1.3 Social Plugins

Our website uses plugins to share on social networks. These plugins do not send us any data to our web, simply link with a predetermined text to the web of the social network to share in the same a concrete description.

1.3.1 Facebook Store

Our store on Facebook does not collect any data when redirecting to our website, they are simply links to it. Therefore you should not worry about your data when choosing a product in our Facebook store.

2. Data processing when using our online store

When you shop at the online store of your closet add-ons, the following information is collected, processed and used to carry out your order: first name, last name, billing and delivery address, email address, telephone number, Birth, customer number, payment data … (“main customer data”).

In the case of sensitive data, we offer you the possibility of a coded transmission. In this way, your personal data is especially safe from unauthorized third party access. The coding is done according to the latest technical security standards, the so-called 256-bit SSL certificate (SSL = Secure Socket Layer).

In order to guarantee the best possible attention to our clients, we transfer the data in the framework of what the law allows to other companies, only according to the established in the contract and only as far as necessary, and we guarantee that your data will be Treated exclusively following our instructions.

For the purposes of package notification, we transfer your email address to the shipping company. If you do not agree with this, just send us an email to the address below.

We also use your address, including your email address, to inform you about our products, services and offers (advertising) by postal mail or by email. At any time you can refuse the use of your data for advertising purposes and for sending advertising. Send your revocation to:

Eloy Palao Bernal
San Cristobal 76
30510 Yecla
(Murcia) Spain

Email: hello@crasobrand.com
Phone: +34 666 92 67 39 (Mobile Line)

Your data will not be transmitted for advertising and marketing purposes other than third parties that do not belong to Craso.

Consent Declaration

I accept that, in order to be able to offer products, offers, competitions and novelties of Craso that fit my interests, my main client data (name, Billing and delivery address, e-mail address, telephone number, date of birth, customer number, payment data …) are used and stored in a database with the data produced when using the services Online from Craso (user data, eg on my use of the website) or visiting the stores in Craso (transaction data, eg place and time of a purchase, articles Bought and its price, discounts and vouchers).

This data will be complemented with the location data collected when you visit the store.

This data stored in my profile will allow you to adapt the products, offers, contests and other promotions in Craso, and then I will only receive the information and offers that correspond to my interests.

The entity responsible for data processing described above will be Your add-ons closet . I agree that the data mentioned above will be used for the purpose described above and may also be made available to Craso. My data and my personal user profile will not be provided under any circumstances to third parties.

I may revoke my consent as to the procurement, treatment and use described above of my data at any time as follows:

  • Sending an email notification to the customer service of Craso to contact@your-company.com
  • Sending a written notification by mail to: Eloy Palao Bernal, San Cristobal 76, Murcia Murcia Murcia

I am aware that because of the revocation you can not use important functions and that is why Craso can not render its services without limitations.

3. Processing data when contacting customer service

To the extent that you contact us by filling in the form on our website, by email, telephone, fax or through social networks and you want information about your orders or your client status, it is possible that to process your Request as it is necessary that you provide us with personal information such as name, address, date of birth, order number or invoice number. These data will be used only and exclusively for the verification and processing of your request. In the event that you contact us through a social network, we warn you that this may not be the property of Craso nor be under its control, reason why can not guarantee the protection and the confidentiality of The data that is communicated through the corresponding social network. If you have questions about data protection, contact the operator and owner of the corresponding social network.

The information you provide us will not be transferred to third parties.


4.1 Upon completion of the relevant business relationships, your personal data will be deleted after the period of preservation dictated by the tax and commercial law, unless you have given your express consent to continue using such data.

4.2 You have the right to receive free information about the personal data we have stored, as well as to request that these data be corrected, blocked or deleted.

4.3 To request information, correction, blocking and deletion or other data protection queries please contact:

Eloy Palao Bernal
San Cristobal 76
30510 Yecla
(Murcia) Spain

Email: hello@crasobrand.com
Phone: +34 666 92 67 39 (Mobile Line)